frequently asked questions
For the curious, the practical and everyone in between.
Yes! Choose between USPS and UPS shipping rates at checkout. Be sure to check your local custom import rates as there may be additional customs charges.
All orders will be processed and shipped promptly. Transit times are usually between 3-5 days and depend on the carrier and destination. Shipping costs are determined by the weight of goods plus the cost of any expedited services.
We want you to love your product, for more info on returns please see our returns policy here
We offer secure online ordering and accept Visa, Mastercard, American Express, Discover, Paypal, Apple Pay, Google Pay and Shoppay. JCB and Diners Club are accepted online only. Our gift cards are accepted in store and online.
We are required to add 7.5% sales tax to any order heading to a California address. The sales tax amount will be calculated at checkout.
If you receive an item that is damaged, please reach out to us directly at hello@shoptantrum.com. Please report damages within 48 hours of receiving your order.
Please contact UPS or your local post office as we can not be responsible for lost, misplaced or stolen packages.
We love featuring new artists and designers. Please send us an email with images, prices and a bit about yourself. If we see it as a good fit, we will contact you.