ask us

do you ship overseas? 

yes we do now! shipping rates via USPS and UPS available to chose from at check out. be sure to check your local custom import rates as we are not responsible for and added customs charges 

how long until my items arrive?

all orders will be processed and shipped promptly. transit times are usually 3-5 days and vary with carrier and package destination. shipping costs are determined by the weight of goods sold + cost of any expedited services.

can i return my items?

please look at our return policy.

what are my payment options?

we offer secure online ordering and accept visa, mastercard, american express, discover, paypal, applepay, googlepay, and shoppay. jcb and diners club are also accepted (on-line only.) Our gift cards are also accepted on our site. 

do you charge sales tax?

we are required to add 7.5% sales tax to any order heading to a California address.

my package was damaged upon arrival, what should I do?

if you receive an item that is damaged, please contact us immediately by e-mail at all damages must be reported within 48 hours upon receiving your order. 

my package hasn't arrived but the tracking # says it's been delivered? 

please contact your local post office or UPS as we are not responsible for lost, misplaced or stolen packages.

i'm a designer and would like to sell my product at TANTRUM, what's the best way to get in touch with you?

thank you for wanting to share with us, we love featuring new artists and designers. please send us an email with images, prices and a bit about yourself. if we see it as a good fit, we will contact you.